Troubleshooting Deposits

Common explanations for failed deposit attempts:

Transaction rejected by the bank

Banks sometimes reject payments made to online casinos. Often a second payment attempt will be successful. If that does not work, this can be solved by calling your bank and informing them that you are trying to make a payment.

Insufficient funds in your account

Often times, deposits are rejected by banks because the requested amount is not available in the account used. If this happens, lowering your deposit amount may result in a successful deposit.

Casino deposit limits

For the security of our players, Casino Tropez places limits on the total amounts that can be deposited within a certain period of time. If you face this problem try depositing again with a smaller amount.

Incomplete CVV2 information

To verify deposits and to prevent fraudulent use of cards, you must enter your CVV2 number when making a credit card deposit. This three digit number can be found on the signature strip on the back of your card.

 

 

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