FAQ

Answers to frequently asked questions at Casino Tropez

The following are some of the more frequently asked questions about playing at Casino Tropez. If your question is not answered here, don't hesitate to contact Customer Service.

 

HOW TO BEGIN

How do I get started playing at Casino Tropez?

The first thing you need to do is download our free software. The reason we have a download version casino is because having the software on your computer enables games of much higher quality and speed than can be played on your web browser.

 

How do I download the software?

To begin the download process, click any ‘Download’ button or link and follow the step-by-step instructions as they appear.

After that, Casino Tropez is always available from your computer’s ‘Start’ menu and/or the Casino Tropez icon on your desktop. For more information about this simple, one-time process have a look at the Casino Tropez Download page.

How long will the download take?

The average download and installation time using an ADSL or cable connection is about two minutes. If you are using a 56Kbs modem, it will take around 8-10 minutes.

Why download?

While you can also play in our free Flash casino or directly from the Casino Tropez website, we recommend the download option. Having the casino software on your computer allows for easier access (just a single click on the Casino Tropez icon) and enables higher quality and speed than playing from your web browser.

What are the recommended system requirements for downloading the casino to my desktop?

Below are the minimum system requirements for you to play on the casino from your desktop:

Minimum Requirements:
• 1,6GHz CPU Dual Core.
• 1GB of RAM or higher.
• 16MB Video Card (1280x800 or higher resolution, 16-bit color).
• At least 3GB of free space on the hard drive.
• Microsoft Windows XP SP2 or newer.
• Network Bandwidth of 512Kbit/s (for Live games)
• Flash Player 11.3 or newer installed into Internet Explorer

Recommended Requirements:
• 2.5GHz CPU or higher.
• 2GB of RAM or higher.
• At least 3GB of free disk space.
• 2GB ATI Radeon HD 3300
• Microsoft Windows 7 32Bit.
• Network Bandwidth of 750Kbit/s (for Live games)
• Flash Player 11.7.700.225 or newer installed into Internet Explorer

What are the system requirements for playing the casino from my internet browser?

WEB CLIENT

Below are the minimum system requirements for you to play the casino from your internet browser:

PC
Minimum Requirements:
• 1,6GHz CPU Dual Core and above.
• 1GB RAM and above.
• 16MB Video Card (1280x800 or higher resolution, 16-bit color).
• Microsoft Windows XP SP2 or newer.
• Microsoft Internet Explorer 8 or newer, Firefox 22 or newer, Chrome 27 or newer.
• Adobe Flash Player 11.3 or newer.
• Network Bandwidth of 750Kbit/s

Recommended Requirements:
• 2GHz CPU and above.
• 2GB of RAM and above.
• 2GB ATI Radeon HD 3300 and above.
• Microsoft Windows 7 32 Bit.
• Microsoft Internet Explorer 8 or newer, Firefox 22 or newer, Chrome 27 or newer.
• Flash Player 11.7.700.225 or newer installed into Internet Explorer
• Network Bandwidth of 2 Mbit/s

Apple Mac
Minimum Requirements:
• G5 or Intel based processor, 1.5 GHz.
• At least 512 MB RAM.
• Mac OS X 10.6 or newer.
• Firefox 22 or newer, Chrome 27 or newer, Safari 6.0.4 or newer.
• Adobe Flash Player 10.2.159.1 or newer.
• Network Bandwidth of 750Kbit/s

Recommended Requirements:
• Intel processor, 2 GHz.
• 2 GB RAM and above.
• Mac OS X 10.8 or newer.
• Firefox 22 or newer, Chrome 27 or newer, Safari 6.04 or newer.
• Adobe Flash Player 11.1 or newer.
• Network Bandwidth of 2 Mbit/s

How do I create an account?

Once you’ve downloaded and installed Casino Tropez, double click the Casino Tropez icon on your desktop to open the casino lobby. Then click ‘Create New Account’ and follow the (very easy) instructions. If you need further assistance, have a look at our Getting Started page.

How do I open direct links to the casino lobby?

Accept and follow the instructions in this security pop-up so that you can get to the casino and start playing.

You can now access the casino lobby with just one click. To open the casino lobby using the direct link and bypass the security warning, we recommend you tick or untick the following options, depending on your browser.

Please note that you must have the download client installed on your computer and updated to the latest version in order to use the direct link. If you do not have the download client, you can download it here.

Firefox:

  1. Check “Remember my choice”
  2. Then click “OK”

Internet Explorer:

  1. Un-tick “Always ask opening this type of address”
  2. Click “Allow”

Chrome:

  1. Check “Remember my choice”
  2. Then click “Launch Application”.

How do I chat with other players?

Chatting is very simple. All you have to do is click on the ‘Chat’ button in multiplayer and private group games. Once you’ve typed your message, click on the ‘Chat’ button to send.

How do I receive the Casino Tropez Bonus Code?

We have all sorts of exciting bonuses at Casino Tropez.
When registering at Casino Tropez you can use the CT bonus code and you'll receive a 10$ bonus in addition to your Welcome Bonus.
For more details pls visit the Casino Tropez Bonus Code page.

What about instant web play?

Another option for playing games at Casino Tropez is what we call instant web play, a.k.a. playing directly from the Casino Tropez website.

To do so, just click on the ‘Register Now’ link (found at the top of all pages), fill in the registration form, click ‘Create Account’ to submit it, and voila, you’re ready to play.

Remember, if you’ve already downloaded Casino Tropez and want to play from the site, you do not need to create a new account. Just use your existing username and password to log in.

PRIVACY & SECURITY

How does Casino Tropez ensure the fairness of its games?

The honesty and fairness of our games is enabled by a sophisticated random number generator (RNG) that yields a payout percentage (the percentage of total wins out of total bets). Additionally, all of our games are independently tested by GLI – Gaming Laboratories International.

How does Casino Tropez protect my privacy?

Casino Tropez implements the most robust security measures available, including a firewall and RSA encryption, to make sure that your personal information remains 100% secure with us. In fact, using your credit card at Casino Tropez is much safer than using it at your local department store. For more on this topic, please have a look at our Privacy Policy.

DEPOSITS & WITHDRAWALS

How do I deposit money into my account?

Once you have downloaded Casino Tropez and opened a Real Money mode account you are ready to make a deposit and play for cash prizes. To do so, simply log in to the casino, click on the Cashier and select your desired deposit method. For a detailed summary of the various deposit methods we accept, have a look at our Payment Methods page.

How do I withdraw my winnings?

To withdraw money from your account, launch the casino software, proceed to the Cashier section and select ‘Withdraw’. To read more about this topic, please visit our Withdrawals page.

PLAYING CASINO GAMES

What happens if my internet connection is cut off while playing?

If you get disconnected while in the middle of a game and are unable to reconnect, don't panic. Casino Tropez has an integrated mechanism that protects the player in the event of a disconnection which will simply log you out after a certain period of inactivity.

If you were playing blackjack, craps, or video poker when the disconnection occurred and you succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you are playing a game such as slots or roulette, in which your actions don’t affect the result of the game after placing your wager, proceed to the ‘Game History’ section in the casino lobby to view your game's outcome.

How do I remove a bet if I change my mind?

In games such as blackjack, roulette, craps, and baccarat, you can undo a bet by right-clicking with your mouse on the chips you wish to remove (before the game has started). In roulette you can also click on the ‘Clear bets’ button to remove all of your bets from the table.

Where can I find instructions on the various games?

Click on the ‘Help’ button in the casino lobby for a complete set of instructions on all of our games, at any time, even while in the middle of a game!

Is there a way to view all of my wagers?

Yes. From the game window click ‘Menu’ then ‘History’ to view the previous rounds and their results.

What are comps and how do I accumulate them?

Casino Tropez has a very unique comps (complimentary points) program that enables each person with a Real Money account to automatically earn points while playing.

In addition, the more comps you accumulate the higher your VIP level (enabling you to receive more generous bonuses and gifts as well as participation in our special events).

What is a multiplayer or private group table?

A multiplayer table is a table with other actual online players. A private group table is a table where you can play alongside your friends without being interrupted by other players. In order to join a private group table, you must type in its name. If that table has not yet been created, then the system will create one so that your friends can join you.

X

Dear Visitors,

Casino Tropez does not accept players from your region.

Please contact our customer service team at support [at] casinotropez [dot] com for more information.

 

Best regards,

Casino Tropez