Frequently Asked Questions & Answers

How do I start playing at Casino Tropez?

First, download our free software. The download version of Casino Tropez enables games of much higher quality and speed than can be played on your web browser.

How to download, and what next?

The simple process is explained on our download page. You only need to download ONCE. After that, Casino Tropez is available from your computer's Start Menu and/or desktop.

How do I make a deposit?

When inside the casino lobby, simply click on the casino cashier icon. There you will see a variety of payment methods listed at the top of the page. Select the payment method that suits you best. From there, follow the easy steps on making a deposit.

If you have any queries throughout the process, just click on the CHAT icon to speak with a customer service representative.

How do I know if Casino Tropez is playing fair?

The honesty and fairness of our games is enabled by a sophisticated random number generator that produces a payout percentage (the percentage of total wins out of total bets). This percentage is checked on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST). All of this is displayed on Casino Tropez in the Fair Gaming section.

How does Casino Tropez protect my privacy?

Casino Tropez implements the most up-todate security measures, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. In fact, using your credit card at Casino Tropez is much safer than using it at your local department store. For more on this topic, please visit the Security Page

How do I customize my settings inside the Casino?

When logged into the casino, click on the 'Options' button. There you will find a range of choices to maximize your playing experience. These include visual, audio and game settings.

Can I CHAT with other players?

Yes, you can! Chatting is very simple. All you have to do is click on the chat button in the muti-player and private-group tables and type away. Click on the chat button, and off you go!

How can I view my game history?

To view your game history, simply enter the game you wish to check, click on the menu button located at the bottom right hand corner and select "History".

What is a multiplayer or private group table?

At a multiplayer table, other online players can be present as well, and you can play alongside them.

A private group table is where you play with your own friends, with no one else to bother you. To join a private group table, just type in its name. If that table has not yet been created, then the system will create one so that your friends can join in!

Where can I find Game Rules?

You can find rules in the Help section of the Casino software. If you still are experiencing difficulties simply click on the Chat support icon in the main lobby and a support representative will assist you immediately.

How do I change my BETS?

In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker, press the Cash Out button to return the coins from the machine to your balance. If other coins remain in the machine, don't worry - they will be credited to your balance when you exit from the game.

Where is the GAME HELP?

Click on the help button in the casino lobby for instructions on all of the games - you can even use the help feature while in the middle of a game!

Can I see all the WAGERS I made?

Yes - go to the Game history section in the casino lobby.

We're here for YOU > we welcome your comments 24 hours a day, 7 days a week. You can contact us by phone, or write to us: .

What are Comp Points and how do I get them?

Casino Tropez has a very unique reward system that lets each person with a Real Money account to automatically earn points, also known as complementary (comp) points, while playing.

No need to take out a calculator. It's simple: For every $10 wagered at Casino Tropez, you earn 1 complementary (comp) point.

You can convert these comps to REAL money and CASH out (100 comps to €1/$1). Wager more, get more Comp Points and receive a higher VIP level. A higher VIP level will reward you with higher bonuses and more generous promotions.

How can I ensure that I'm receiving all of my promotional emails?

Firstly you need to make sure that you have opted to receive promotional emails from Casino Tropez. You can easily do this by contacting support and asking them to check.

If thereafter you still are not receiving our emails, you need to check your email settings.

For simple instructions on how to do this, please click here

How do I receive the weekly loyalty bonus?

You need to fulfill certain criteria over a period of 7 days (Sunday-Saturday). For Club members, this means a deposit of at least $75, and betting at least $2,500. You will receive a $25 loyalty bonus.

Our VIP members need to deposit at least $150, and wager $4,000. They will receive anything between $50 and $200, depending on their VIP level.

Bonuses are issued each Sunday for the previous week.

What is wagering?

Wagering is, quite simply, betting money.

To wager $5 on a hand of blackjack is the same as to bet $5 on a hand of blackjack. In most of our bonuses and promotions, we use the term 'wagering'.

For example, if you received a $10 bonus, and the wagering requirement on that bonus is 'bonus times 5' (x 5) - that means you need to wager, or bet, at least $50 (5 x $10 bonus) before you can withdraw the winnings from that bonus.

What is a refund/cash-back?

A cash-back, or refund promotion is one that literally gives you back a part of your losses, over a given period of time.

For example, you may be offered a weekend refund of 20% on all games. If you then wagered $100 over the weekend, and lose all of it, you will be issued a bonus of $20 (i.e. 20% of your losses). If you only lost $50, you'd get a refund of $10.

Sometimes refund promotions are based on games - i.e. you receive the refund only on losses from particular games. Usually there is a minimum amount you need to wager in order to get the refund and sometimes you will need to make a deposit in order to qualify.

What is a Comp?

A comp is an abbreviation for our complementary points program. You earn comps simply by playing at Casino Tropez. One comp is earned for every $10 wagered (bet) at the casino.

Comps can be exchanged for cash at any time, and you can view your comps balance in the cashier of the casino.

For more details about comps and how they can be redeemed for cash rewards, click here.

How can I receive free bonuses from Casino Tropez?

There are many ways you can receive bonuses at Casino Tropez! Firstly you must be subscribed to receive our promotional emails. Secondly you need to check our emails regularly. Thereafter, you can look forward to a range of weekend, mid week, and monthly special offers.

Additionally, just by playing regularly at Casino Tropez you can qualify for our weekly loyalty bonuses. In doing so you will also increase your VIP status - and the higher you get, the more opportunities we find to shower you with bonuses!

What are my deposit options?

First, download the Casino Tropez software, then launch the software and open a Real Money mode account. Get your username and password. Now, you are ready to deposit.

Choose your method to deposit in the Cashier, and then you're ready to play! See the Cashier page for details on all the ways that you can deposit.

How do I make a deposit?

When inside the casino lobby, simply click on the casino cashier icon. There you will see a variety of payment methods listed at the top of the page. Select the payment method that suits you best. From there, follow the easy steps on making a deposit.

If you have any queries throughout the process, just click on the CHAT icon to speak with a customer service representative.

How can I withdraw my winnings?

To withdraw money from your account, select Withdraw from the Cashier section. You can then choose your most convenient way to withdraw your winnings.

Why is there a short wait for my withdrawal?

All withdrawal requests are subject to a withdrawal pending period which allows our audit team to make sure you've completed the wagering requirements of any bonuses received.

This period also allows you some leeway should you change your mind and decide to keep playing. Additionally, it means that you can cancel your withdrawal so that you won't need to make a new deposit and experience any processing fees.

The withdrawal pending period dramatically decreases as you become a higher VIP member.

What if my Internet goes down while I'm playing?

Casino Tropez has an integrated disconnection handling mechanism that protects you when there is a disconnection. If you get disconnected while in the middle of a game and are unable to reconnect to the Casino, don't panic -- you will simply be logged out after a certain period of inactivity.

When you return, the system will return you to the exact moment when the game was interrupted, or if you were playing a game such as Slots and Roulette, the spin will have finished and you should proceed to the Game History section to view your game's results.

What are the download specifications?

The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Windows XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.