FAQ for mobile games-Downloading, security, fair gaming

A: There are two ways to download the mobile games. The first option is through the WAP site: wap.casinotropez.com. Enter this address directly into the browser of your mobile and get instantly directed to the download page.

The other possibility is to visit the Casino Tropez Mobile website www.casinotropez.com/mobile. Here you can download the game directly to your phone by filling in your phone number in the designated area of the home page. You will instantly receive a WAP PUSH SMS containing the link to your selected game; or, you may fill out the registration page and sign up directly for your Casino Tropez Mobile account via your PC.

A: No, please do not open a new account if you are already an existing player with Casino Tropez. You can sign into Casino Tropez Mobile with the same username and password that you use when playing on your PC.

A: There is virtually no difference between Casino Tropez Mobile and Casino Tropez, except that with Casino Tropez Mobile you can play it on the go!

If you are already an existing Casino Tropez player you can use your current username and password to sign in for Casino Tropez Mobile. The deposits that you make in your Casino Tropez Account can also be used for Tropez Mobile. Similarly, if you are creating an account with your mobile, you can use this username and password for the download/flash version of Casino Tropez.

A: Casino Tropez Mobile runs on the same software as Casino Tropez; therefore, you can open your account and play with the same username on either platform. Casino Tropez holds an impeccable reputation for fair gaming both among our players and in the industry. Our system allows players to review every wager he/she has ever placed, as well as a full history of all deposits and withdrawals. The honesty and fairness of our games is regulated by a generator that yields a certain payout percentage. This percentage is regulated on regular basis by global accounting firms as well as the Technical Systems Testing (TST). All our credentials are displayed on the site.

A: Casino Tropez support staff are available for you 24 hours a day, 7 days a week. If you have any questions, concerns or any difficulties downloading, depositing or withdrawing money, please do not hesitate to call. Our support team is happy to help you in anyway possible.

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A: If you are an existing user, enter your Casino Tropez username and password when signing in with your mobile. If you are a new user, once you have downloaded the desired game(s) to your mobile, open the Real mode and register your username and password. You will now be able to make a deposit. Proceed to the cashier and chose a payment method. Click on Cashier section for a detailed summary of the different deposit methods.

A: Casino Tropez Mobile is a medium of Casino Tropez that allows you to play casino games through your mobile. You can think of it as Casino Tropez on the go!
To play on your mobile you can either use your existing Casino Tropez account (with the same username and password) or create a Casino Tropez account. If you are an existing user, the deposits that you make in your Casino Tropez account can also be used for Tropez Mobile.

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A: When playing in the Real Money mode*, your phone must be connected to the internet. We do not charge you anything to download the game or play; the only fee would be that of connecting to the internet. Please contact your network provider to determine exact rates.

*When playing in Fun Mode, you do not have to be connected to the internet.

A: The game will automatically be paused and it may or may not lose the network connection. When you have finished the call, the game should automatically resume. If it does not, you can resume the game by returning to the game's location and reopening it. The game should resume where you left off, if it does not then login again and try to resume the broken game.

A: If you would like to erase the game, locate the game folder and select the file. Click on the options, and select erase/remove.

A: Certain mobile models, particularly older ones, have low quality sound players which cause the graphics to slow down. If you turn off the sound player (in you phone settings), the graphics should return to their normal quality.

If you need to shut down your phone or it shuts down by itself, the game will pause. However, for certain mobile models, you may have to reopen the game and relogin. Generally in this situation the game will resume at where you left off.

A: GSM stands for Global System for Mobile communications.

CDMA stands for Code Division Multiple Access, a high-speed, "always on" data service that charges for the amount of data downloaded.

WAP stands for Wireless Application Protocol and means access to internet through your phone. When using GSM WAP you are accessing mobile internet through your phone by means of a browser interface and are charged for the length of the call.

GPRS stands for General Packet Radio service and is a high speed data service that is "always on" and is tied into your network provider's existing GSM network. When using GPRS you are charged for the amount of data you've downloaded.

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A: At Tropez Mobile, your security is our top priority. In order to ensure that all personal details and payment information are kept confidential, we have adopted 1024 bit RSA and 256 bit AES encryption. These are the same security systems that are used worldwide by all major banks, financial firms and government office.

A: In order to ensure that all your personal information remains completely secure, we employ the latest and up to date security measures, including Firewall and RSA encryption.

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