FAQ and mobile information

Our FAQ page provides you with some of the most frequently asked questions (faq). Read here about mobile game downloads, getting started to play casino games, and other important casino mobile information. If your questions are not addressed here, please contact our customer service center and we will be happy to assist you.

Getting started to play casino games on your mobile
Q: If I am already a memember of Casino Tropez, do I need to open a new seperate account to play at the mobile casino?

A: No, you don't. You may login to the mobile casino by using your Casino Tropez username.
Once you have donwloaded your chosen mobile game, you may login using your Casino Tropez username.

Q: How do I download casino games to my mobile phone?

A: Casino Tropez Mobile provides its users with three different possibilites to download mobile games.

1. WAP site (wap.casinotropez.com): Download our free games directly to your mobile from your mobile by visiting our wap site. Enter wap.casinotropez.com into your mobile browser and you will be redirected to your wap page. From there, you can download our casino games directly to your mobile phone.
2. Web site: Download Casino Tropez Mobile games from our web site. Visit our Home Page or our Games Download Page, fill in the short form, and you will instantly receive an sms with a link to download our free casino games to your mobile.

3. Registration page: Visit your registration page to sign up for an account prior to downloading our mobile games. Create an account from the comfort of your own computer and start playing for real money right away!

Q: Does Casino Tropez Mobile run on the same software as Casino Tropez? Does the mobile casino have the same fair gamming?

A: Yes. The honesty and fairness of our games is facilitated by a sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets). This percentage is audited on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST), is and displayed on Casino Tropez for your review.

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Casino Tropez Mobile Cashier
Q: How do I make deposits and withdrawals at Casino Tropez Mobile?

A: We now provide our users with two different options for making monetary cashier:

Option 1: Via your Mobile Phone
Both new users and existing users can make deposits once they have logged into the mobile application.

Existing Users: once you have sign into the mobile application, click on the cashier tab.

New Users: If you are a new user, first download the Casino Tropez software to your mobile phone. Once the software is installed, open the application and click on Real Mobile mode. Once you have registered for an account, you may proceed to the cashier to make your first deposit. For a detailed summary of the various deposit methods, please visit the our Payment Options




Option 2: Registration Page

Existing Users: Go to the registration page, and click on the exisiting user tab. Once you have filled in the short form, you will instantly be redirected to the cashier.

New Users: Go to the registration page, and click on the new user tab. Once you have completed the registration form, you will instantly be redirected to the cashier where you can begin to make deposits.

Q: What is the difference between Casino Tropez and Casino Tropez Mobile?

A: Casino Tropez Mobile is a medium of Casino Tropez that allows you to play casino games through your mobile. You can think of it as Casino Tropez on the go!
To play on your mobile you can either use your existing Casino Tropez account (with the same username and password) or create a Casino Tropez account. If you are an existing user, the deposits that you make in your Casino Tropez account can also be used for Tropez Mobile.

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MOBILE INFORMATION
Q: How do I erase a game?

A: Usually by going to the game folder, selecting the game file and looking in Options. For details, look in the handset's user manual.

Q: What happens if a call comes in while I am playing?

A: The game will be paused, it may lose its network connection on some phones. When your call is finished, either the game will automatically resume, or you can resume by returning to the game's normal location and clicking on its icon again. You should be able to continue your game from where you left it, or login again and resume a broken game.

Q: My Phone Won't Connect!

A: To access the Internet from inside one of our games, the Java software must be using an Internet Access Point, not just a simple WAP connection. If you don't know how to set up your phone properly, drop by one of your carrier's stores and ask the attendant to help you, or contact your carrier's technical support.

Q: Why would the graphics of my game slow down while I am playing?

A: Some phones have very bad sound players that cause the graphics to be jerky. Turn off sounds in your phone settings, and the graphics should improve.

Q: How much does it cost to play?

A: We've estimated that you'll spend around 10kb of data on your first game round (including logging in, registration...etc). The game round itself, without the associated procedures, shouldn't take up more than a kilobyte. Please note that these figures are only illustrative and real-world numbers may differ.

Q: Do I get charged by my phone provider while I'm playing?

A: There are no additional fees to play Casino Tropez, you will be charged your normal network tariff for your mobile GPRS connection. You can verify this by contacting your cellular service provider.

Q: What happens if my screen freezes and I turn off my phone, am I automatically disconnected?

     If a call comes in while I am playing? If my battery dies?

A: Depending on different mobile networks, the game may either pause automatically or disconnect. When your call is finished, either the game will automatically resume or you can resume by returning to the game location and clicking on its icon again. You should be able to continue your game from where you left it, or login again and resume a broken game.

Q: What do GSM, CDMA, WAP and GPRS stand for?

A:GSM stands for Global System for Mobile communications.

CDMA stands for Code Division Multiple Access, a high-speed, "always on" data service that charges for the amount of data downloaded.

WAP stands for Wireless Application Protocol and means access to internet through your phone. When using GSM WAP you are accessing mobile internet through your phone by means of a browser interface and are charged for the length of the call.

GPRS stands for General Packet Radio service and is a high speed data service that is "always on" and is tied into your network provider's existing GSM network. When using GPRS you are charged for the amount of data you've downloaded.

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SECURITY
Q: How do you secure my personal information?

A: We know that the security of your personal information is of utmost importance to you. For this reason we've adopted 1024 bit RSA and 256 bit AES encryption, the same security measures used throughout the worlds of finance, politics and banking.

Q: Is it safe to give out my visa information on my mobile phone?

A: Casino Tropez implements the most robust security measures available, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. Using your credit card at Casino Tropez is much safer than using it at your local department store.

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