FREQUENTLY ASKED QUESTIONS
Here are some of the more common questions asked by our Casino Tropez members. If your question is not answered here, don't hesitate to contact customer service.
| Q: Do I need to open a separate account to play mobile games? |
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A: No, you don't. The same account you use on your PC is also valid for game play on your mobile device. |
| Q: How do I download games? |
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A: From the WAP site wap.casinotropez.com, or you can use the Casino Tropez website, in the Games Download section to generate a WAP push for the desired games. |
| Q: My password is too long and difficult to type! |
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A: You can change your password to something shorter, and easier to type, such as a 5 number PIN code. The same password is used on the PC and Mobile versions of the casino. |
| Q: Who do I contact if I experience difficulties? |
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A: Casino Tropez is here for you 24 hours a day, 7 days a week to make your mobile experience the most enjoyable. Contact us at any time. |
| Q: Is it the same game software as Casino Tropez? Is it the same fair gaming? |
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A: Yes. The honesty and fairness of our games is facilitated by a sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets). This percentage is audited on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST), is and displayed on Casino Tropez for your review.
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| Q: How do I access the Cashier from my mobile phone? |
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A:
Exisitng Users: when signing in from your mobile, enter your exisiting Casino Tropez username and password.
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| Q: What is the difference between Casino Tropez and Casino Tropez Mobile? |
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A: Casino Tropez Mobile is a medium of Casino Tropez that allows you to play casino games through your mobile. You can think of it as Casino Tropez on the go! |
| Q: How do I erase a game? |
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A: Usually by going to the game folder, selecting the game file and looking in Options. For details, look in the handset's user manual. |
| Q: What happens if a call comes in while I am playing? |
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A: The game will be paused, it may lose its network connection on some phones. When your call is finished, either the game will automatically resume, or you can resume by returning to the game's normal location and clicking on its icon again. You should be able to continue your game from where you left it, or login again and resume a broken game. |
| Q: My Phone Won't Connect! |
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A: To access the Internet from inside one of our games, the Java software must be using an Internet Access Point, not just a simple WAP connection. If you don't know how to set up your phone properly, drop by one of your carrier's stores and ask the attendant to help you, or contact your carrier's technical support. |
| Q: Why would the graphics of my game slow down while I am playing? |
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A: Some phones have very bad sound players that cause the graphics to be jerky. Turn off sounds in your phone settings, and the graphics should improve. |
| Q: How much does it cost to play? |
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A: We've estimated that you'll spend around 10kb of data on your first game round (including logging in, registration...etc). The game round itself, without the associated procedures, shouldn't take up more than a kilobyte. Please note that these figures are only illustrative and real-world numbers may differ. |
| Q: Do I get charged by my phone provider while I'm playing? |
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A: There are no additional fees to play Casino Tropez, you will be charged your normal network tariff for your mobile GPRS connection. You can verify this by contacting your cellular service provider. |
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Q: What happens if my screen freezes and I turn off my phone, am I automatically disconnected? If a call comes in while I am playing? If my battery dies? |
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A: Depending on different mobile networks, the game may either pause automatically or disconnect. When your call is finished, either the game will automatically resume or you can resume by returning to the game location and clicking on its icon again. You should be able to continue your game from where you left it, or login again and resume a broken game. |
| Q: What do GSM, CDMA, WAP and GPRS stand for? |
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A: GSM stands for Global System for Mobile communications. CDMA stands for Code Division Multiple Access, a high-speed, "always on" data service that charges for the amount of data downloaded. WAP stands for Wireless Application Protocol and means access to internet through your phone. When using GSM WAP you are accessing mobile internet through your phone by means of a browser interface and are charged for the length of the call.
GPRS stands for General Packet Radio service and is a high speed data service that is "always on" and is tied into your network provider's existing GSM network. When using GPRS you are charged for the amount of data you've downloaded. |
| Q: How do you secure my personal information? |
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A: We know that the security of your personal information is of utmost importance to you. For this reason we've adopted 1024 bit RSA and 256 bit AES encryption, the same security measures used throughout the worlds of finance, politics and banking. |
| Q: Is it safe to give out my visa information on my mobile phone? |
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A: Casino Tropez implements the most robust security measures available, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. Using your credit card at Casino Tropez is much safer than using it at your local department store. |
